Tablet doesn't show anything anymore

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Daube
Staff Sergeant
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Joined: 06 Oct 2010, 16:33
Location: Nice, France

Tablet doesn't show anything anymore

Post by Daube »

Hi there,

Somehow my tablet doesn't work anymore.
I suspect it's linked to yesterday's MSFS update. All was working fine prior to that and no new 3rd party addons has been installed or updated in the meanwhile.
I checked the other topics about such an EFB problem but they don't seem to be related to the addons I own.
Anybody facing issues since yesterday ?
A friend of mine notified me about this error on his computer yesterday evening. He has literally NO other addons than this A2A Comanche.
I couldn't check immediately on my side. But this morning I did, and bingo, same issue...

PS: both of us are using the Steam version of MSFS. I'm using the Standard edition on Windows 10, he's using the Premium Deluxe on Windows 11.

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Daube
Staff Sergeant
Posts: 440
Joined: 06 Oct 2010, 16:33
Location: Nice, France

Re: Tablet doesn't show anything anymore

Post by Daube »

Works again tonight after the new update.

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Daube
Staff Sergeant
Posts: 440
Joined: 06 Oct 2010, 16:33
Location: Nice, France

Re: Tablet doesn't show anything anymore

Post by Daube »

Small update:
Even though the Comanche works correctly again on my computer, it still doesn't work on the computer of my friend.
Anybody has any clue, advise on what to check ?

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MkIV Hvd
A2A Mechanic
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Joined: 11 Mar 2019, 21:36
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Re: Tablet doesn't show anything anymore

Post by MkIV Hvd »

My advice would be to tell your friend to post here for a direct connection to tech assistance, rather than having you be a middle man in the support discussion.

Cheers,
Rob
Rob Wilkinson
A2A: Civilian Mustang, T-6, Bonanza, Comanche, Cub, C182, Spitfire, P-40, Cherokee, P-51 - VATSIM P4 and some other stuff...

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Daube
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Joined: 06 Oct 2010, 16:33
Location: Nice, France

Re: Tablet doesn't show anything anymore

Post by Daube »

It makes sense, but he's an old guy who's unable to speak English.
Hence my asking for advice, so that I could guide him remotely.

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Lewis - A2A
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Re: Tablet doesn't show anything anymore

Post by Lewis - A2A »

Check everything is updated on your friends machine, including in this case MSFS and any and all nav data related stuff including GPS'es etc. There was a bug or something went funky for some MSFS users in one of the recent updates that I believe was related to one of the nav bits like navigraph or some such.

thanks,
Lewis
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Daube
Staff Sergeant
Posts: 440
Joined: 06 Oct 2010, 16:33
Location: Nice, France

Re: Tablet doesn't show anything anymore

Post by Daube »

Hi Lewis,
Yes I was aware of the Navigraph issue but none of us are using that addon.
In the end, my friend had to perform a full reinstall of the plane, which solve the issue. The origin of the problem will remain unknown. I just hope it won't happen again.

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