Over-charged for B377 Attention: Scott-A2A

[BlueMax555]

Hello Scott-A2A

I am trying to get help on problem about charged twice for B377. I have a topic "Charged twice for B377" about problem. I can not get an answer from anybody. I hope you can help me to resolve the problem.
Thank You and have a nice week.
Larry Scott
PS You can look at my orders in A2A and see the double payment for the B377.

Jan 25, 2012 Payment To
A2A Simulations Inc.

Completed
Details Payment To A2A Simulations Inc. 8FD36262V4114523S -$59.98 $0.00 -$59.98 USD

Select record 2 Jan 25, 2012 Payment To
A2A Simulations Inc.

Completed
Details Payment To A2A Simulations Inc. 45Y93646D8729691E -$59.98 $0.00 -$59.98 USD

Hello my name is Larry Scott and this is the second time I 'am trying to get this product. My first order about an hour ago was Order#65840 and PayPal transaction code(8FD36262V4114523S) Payment Status: Completed Amount: 59.98 USD for B377 Captain add-on. I tried to use a download manger I have, but it kept stopping and losing my connection feed. Before I knew it my three times for each product download was up and I never received downloads. I tried to download again and I was given another Order#65841 and PayPal transaction code(45Y93646D8729691E) Payment Status: Completed Amount: 59.98 USD
The statement at the top shows the Paypal transactions for the two orders. I can send you my PayPal order history it you need it. Paypal took out $59.98 twice on two different orders for the same product. I wrote under "Comments" about my problem, but never received a response. I know this is my fault in some ways, but I didn't mean to order the product twice and I am not sure really what happen, but I was charged twice for the one product. I forgot about this problem for along time, but decided to buy another of your wonderful plane( Cherokee 180) and called up my orders and realized I had not resolve this problem yet!
I was hoping I could get the Cherokee 180 in exchange for the second payment of $59.98 and call it even . Kind Sir I hope you can resolve this for me. You guys are tops in the sim business and I love the work and detail put in your products. Please e-mail or phone me if you have any questions. My phone #541-761-5188.

Thank You
Larry Neill Scott

[Lewis - A2A]

Hello,

Please can you PM me if this is an issue still. It appears the second charge was never taken as paypal is refusing the refund.

Next time if you encounter issues please do not re-order from the store but re-download by logging in and going to your my account to view and download your orders.

thanks,
Lewis