Internet issue preventing Spitfire purchase download

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VTailDriver
Airman
Posts: 15
Joined: 01 Aug 2018, 08:22

Internet issue preventing Spitfire purchase download

Post by VTailDriver »

Am a proud owner of many A2A aircraft but have exhausted all of my purchased downloads for the Spitfire V4 Professional due to Internet issues with my Verizon account. All of the 10 downloads were failures.
I am now in a new billing period with renewed high speed service but have no more V4 Professional downloads. Please reset my downloads for V4 Professional from the recent Spitfire purchase.
Thanks

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Nick - A2A
A2A Captain
Posts: 13734
Joined: 06 Jun 2014, 13:06
Location: UK

Re: Internet issue preventing Spitfire purchase download

Post by Nick - A2A »

Hello VTailDriver,

If you send a private message to Lewis - A2A with your email address or order number, he'll be able to reset your download count for the Spit.

Thanks,
Nick
A2A Simulations Inc.

VTailDriver
Airman
Posts: 15
Joined: 01 Aug 2018, 08:22

Re: Internet issue preventing Spitfire purchase download

Post by VTailDriver »

thanks

VTailDriver
Airman
Posts: 15
Joined: 01 Aug 2018, 08:22

Re: Internet issue preventing Spitfire purchase download

Post by VTailDriver »

Ok Nick, What next? I have private messaged Lewis with the request but got no reply or action.

I followed up with another private message to Lewis asking if there was a problem but still no reply.

I really have been looking forward to this aircraft for a very long time and have had to wait until today to try to download again as I have my high speed Verizon connection again which wasn't the case the day I ordered the Spit (Jan 1)

Please see what you can do to take care of this... A2A normally has better response than this.

Again: Order #547590 Jan 1 2021
please email me, VTailDriver

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Nick - A2A
A2A Captain
Posts: 13734
Joined: 06 Jun 2014, 13:06
Location: UK

Re: Internet issue preventing Spitfire purchase download

Post by Nick - A2A »

I'm sure he'll be able to help soon VTailDriver, please try to be patient. I'm afraid I can't reset your purchases myself or I would.

Regards,
Nick
A2A Simulations Inc.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
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Re: Internet issue preventing Spitfire purchase download

Post by Lewis - A2A »

Hello,

I'll get your downloads sorted as soon as possible. Please remember allowing 2hrs for something is a little bit within the 24hr standard business response.

Its 2000hrs here in the UK, once I've the kids in bed ill see about logging back in and getting your downloads sorted if you ha e already gone over the ten download limit since your purchase a few days ago.

Thanks,
Lewis - A2A
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VTailDriver
Airman
Posts: 15
Joined: 01 Aug 2018, 08:22

Re: Internet issue preventing Spitfire purchase download

Post by VTailDriver »

Ok, Lewis, sorry for the impatience on my part. If you could, please send me an email when you have the downloads reset,

Give the kids a hug for us. Sorry again

Liale

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
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Re: Internet issue preventing Spitfire purchase download

Post by Lewis - A2A »

Hello,

all sorted for you on the store, downloads all reset and ready to go. Any issues give us a yell on the forums here. But please do remember we operate 24hrs to allows the international time zones to pass should messages be received when people are tucked up in bed etc.

thanks,
Lewis - A2A
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A2A Youtube because a video can say a thousand screenshots,..
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VTailDriver
Airman
Posts: 15
Joined: 01 Aug 2018, 08:22

Re: Internet issue preventing Spitfire purchase download

Post by VTailDriver »

Again Lewis, I apologize for my unwarranted impatience. My ignorance of the support staff's international status is on me.

thank you for your patience and support.

Liale

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Internet issue preventing Spitfire purchase download

Post by Lewis - A2A »

No worries at all, have fun the virtual skies 8)

cheers,
Lewis
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A2A Youtube because a video can say a thousand screenshots,..
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