Hello, I have purchased a new PC and was downloading my purchased products to install, but some of the purchases have disappeared. Is there anything I can do to recover these purchases? Any help would be appreciated.
Thanks,
Matt E
Purchased products disappeared
- iceman14555
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Re: Purchased products disappeared
Did you complete the old store migration? If you haven't I'd start there first, there's a pinned topic in this forum for it. If you have, I'd reach out to support on the store page, they are usually very helpful.
- Lewis - A2A
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Re: Purchased products disappeared
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Re: Purchased products disappeared
I've done the migration a while ago. I think the ones that aren't visible have hit their download limit.
- Lewis - A2A
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Re: Purchased products disappeared
Hello,
can you give us some further information what what order is missing?
It'll be hard to hit the download limit unless you are downloading more often that normal instead of saving your software for safe keeping/back up.
thanks
Lewis - A2A
can you give us some further information what what order is missing?
It'll be hard to hit the download limit unless you are downloading more often that normal instead of saving your software for safe keeping/back up.
thanks
Lewis - A2A
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- Lewis - A2A
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Re: Purchased products disappeared
Just to bump this up
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