An award should go to the United Airlines gate agent in New York for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo. For all of you out there who have had to deal with an irate customer, this one is for you.
A crowded United Airlines flight was cancelled. A single agent was re-booking a long line of inconvenienced travellers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these folks first; and then I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address microphone. "May I have your attention, please?", she began, her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO
DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14".
With the folks behind him in line laughing hysterically,
the man glared at the United Airlines agent, gritted his teeth, and said, "F*** You!"
Without flinching, she smiled and said, "I'm sorry sir, you'll have to get in line for that, too."
Life isn't about how to survive the storm, but how to dance in the rain.
She had to be a New Yorker born 'n' bred.
Cheers Phil.
Customers eh?
- Ron Attwood
- Chief Master Sergeant
- Posts: 3225
- Joined: 30 Nov 2010, 10:07
- Location: Chelmsford, Essex, UK
Customers eh?
Eva Vlaardingerbroek, an inspiratiom.
-
- Staff Sergeant
- Posts: 285
- Joined: 13 Sep 2009, 10:41
- Location: Woodlands, Texas
Re: Customers eh?
As a former Continental /United employee for nearly three decades, I can tell you without hesitation that Gate Agent is the toughest job in the airlines.
- Tug002
- Senior Master Sergeant
- Posts: 2449
- Joined: 25 Oct 2013, 11:40
- Location: Ontario, Canada. CYSH
Re: Customers eh?
Good one Ron.
Keep smiling
Tug
Keep smiling
Tug
Re: Customers eh?
Ron, so happy to have a cheers at the end. You always tell a joke better that the author. or something like that.
Junkman00
Re: Customers eh?
Great story Ron, trouble is nowadays it could happen so easily. This forum is so hilarious, I love it !!
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