Update problems

[Dugald]

I've recently had to re-install FSX-SE, and the subsequent re-installation of the C172, C182, Cherokee, and Comanche appeared to be successful. However, when I try to update these aircraft using A2A_Update_10_12_17, the operation hangs during the "Removing temporary files" stage. I have to use Task Manager to escape from the updater. The Windows Even Log shows the following information:

General:
The program A2AUpdate.exe version 2.6.18.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: f78
Start Time: 01d4483f9c8026bf
Termination Time: 4294967295
Application Path: D:\Program Files\Steam\steamapps\common\FSX\A2AUpdate.exe
Report Id: 43ae786e-7645-4a1e-aac8-f871d243f02f
Faulting package full name:
Faulting package-relative application ID:

Details - Friendly View:
- System
- Provider
[ Name] Application Hang

- EventID 1002
[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2018-09-09T14:53:29.238057600Z

EventRecordID 15409

Channel Application

Computer DUGALD-PCSpecialist

Security

- EventData
A2AUpdate.exe
2.6.18.4
f78
01d4483f9c8026bf
4294967295
D:\Program Files\Steam\steamapps\common\FSX\A2AUpdate.exe
43ae786e-7645-4a1e-aac8-f871d243f02f


54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000
________________________________________
Binary data:
In Words
0000: 006F0054 00200070 0065006C 00650076
0010: 0020006C 00690077 0064006E 0077006F
0020: 00690020 00200073 00640069 0065006C
0030: 00000000
In Bytes
0000: 54 00 6F 00 70 00 20 00 T.o.p. .
0008: 6C 00 65 00 76 00 65 00 l.e.v.e.
0010: 6C 00 20 00 77 00 69 00 l. .w.i.
0018: 6E 00 64 00 6F 00 77 00 n.d.o.w.
0020: 20 00 69 00 73 00 20 00 .i.s. .
0028: 69 00 64 00 6C 00 65 00 i.d.l.e.
0030: 00 00 00 00 ....

Details – XML View:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-09-09T14:53:29.238057600Z" />
<EventRecordID>15409</EventRecordID>
<Channel>Application</Channel>
<Computer>DUGALD-PCSpecialist</Computer>
<Security />
</System>
- <EventData>
<Data>A2AUpdate.exe</Data>
<Data>2.6.18.4</Data>
<Data>f78</Data>
<Data>01d4483f9c8026bf</Data>
<Data>4294967295</Data>
<Data>D:\Program Files\Steam\steamapps\common\FSX\A2AUpdate.exe</Data>
<Data>43ae786e-7645-4a1e-aac8-f871d243f02f</Data>
<Data />
<Data />
<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>

The aircraft all seem fine after the aborted update, but (apart from the "updating" notice during the update operation) I don't know whether the updates have gone to completion. I did use the updater without any problems in FSX-SE before my recent re-installation. Can you offer any suggestions, or reassurance that all is well?

Secondly, I use a 4K monitor, and I find it very difficult to read the 2D panels because the print is too small. Is there any way to change the size of the panels and of the printed information?

Thank you,
Dugald

[LZ-WIL]

Hello,

Have you executed the Accu-Sim updater as "Administrator"? It might be an issue, if the installer has not enough privileges.

Cheerz,
Will

[Dugald]

Will,
Thanks. Yes, I did run it as administrator.
Dugald

[Dugald]

The silence is deafening! Fortunately (?), I've had to re-install Win10 and my simulator bits and pieces, and that has fixed the problem. However, the response to this problem makes me think that it might be safest to stick with my current list of 7 A2A titles.

Dugald

[Lewis - A2A]

Hello,

sorry for the delay and glad to hear your OS issue is fixed.

Please next time post in one of the tech support forums, you will notice that they are checked daily and have priority over all the standard community areas on the forums.

thanks,
Lewis - A2A

[Dugald]

Which tech support forum for a problem that relates to the updater, which is downloaded from the very forum in which I posted my call for help? It affected ALL of my A2A aircraft except the P3D Spitfire, so this seemed the logical place to post it. And you mention that the tech support forums are checked daily, but my original post was made 12 days ago, and I would expect the other forums to be looked at occasionally. After all, you did reply within hours when I complained.

Thank you,
Dugald

[Lewis - A2A]

Any of the tech support areas would be good. Its a super busy time atm as we just released a new product so tech support forums do take priority. as the others can build up quickly.

thanks,
Lewis