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Password forgotten for my account

Posted: 05 Jul 2017, 10:48
by Hossi
Hi,
I have the following Problem.
Months ago I changed my E-Mail adress but I can't
find the way to changed it in my account by A2A.
I have forgotten my Password and without an original
E-Mail adress there is no Chance to get a new Password.
Hope you can help me.

with greetings from Kiel Germany
Horst

Re: Password forgotten for my account

Posted: 05 Jul 2017, 13:46
by Lewis - A2A
Hello,

fire me a PM with your email addresses

thanks,
Lewis - A2A

Re: Password forgotten for my account

Posted: 05 Jul 2017, 13:59
by Hossi
Hi, Lewis,
hope i did it right with the PM that you get my E-Mail adress

ciao Horst

Re: Password forgotten for my account

Posted: 06 Jul 2017, 14:56
by Hossi
Hi Lewis,
I am looking Forward to get an answer about my
Passwort Problem because of changed E-Mail adress.
Did you receive the PM?

ciao
Horst

Re: Password forgotten for my account

Posted: 07 Jul 2017, 06:05
by Lewis - A2A
Hello Horst,

yes received PMs but still awaiting information from my first PM to you. Once I get all of those details I can get tis moved over for you ut without the answers theirs not much I can do.

thanks,
Lewis

Re: Password forgotten for my account

Posted: 07 Jul 2017, 10:55
by Hossi
Hi, Lewis,
thank you so much for your work
to make the adjustments in my account.
I tested it and it works fine.
Thank you again.

With greetings from Kiel Germany
ciao
Horst

Re: Password forgotten for my account

Posted: 08 Jul 2017, 16:41
by Lewis - A2A
Good to hear, happy simming :)

thanks,
Lewis

Re: Password forgotten for my account

Posted: 25 Nov 2017, 06:30
by Gary Francis
Hello
I'm new to posting, I hope this is the correct way to post my problem?

I have also the same the Problem.
Years ago I changed my E-Mail address but I can't
find the way to changed it in my A2A account
I have forgotten my Password and without an original
E-Mail address (which is discontinued) there is no Chance to get a new Password.
Please can help me.
Thank You
Gary :(

Re: Password forgotten for my account

Posted: 27 Nov 2017, 06:02
by Lewis - A2A
Hey Gary,

I replied to you via the email I got, just a heads up. Please respond here or to my email and I can get this sorted for you

thanks,
Lewis

Re: Password forgotten for my account

Posted: 28 Nov 2017, 13:59
by Gary Francis
I sent you an email with the information you requested

Gary