Purchased products disappeared

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Truckermatt85
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Posts: 12
Joined: 29 Jun 2016, 21:35

Purchased products disappeared

Post by Truckermatt85 »

Hello, I have purchased a new PC and was downloading my purchased products to install, but some of the purchases have disappeared. Is there anything I can do to recover these purchases? Any help would be appreciated.

Thanks,
Matt E
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iceman14555
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Posts: 22
Joined: 11 Sep 2015, 20:06

Re: Purchased products disappeared

Post by iceman14555 »

Did you complete the old store migration? If you haven't I'd start there first, there's a pinned topic in this forum for it. If you have, I'd reach out to support on the store page, they are usually very helpful.
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Lewis - A2A
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Re: Purchased products disappeared

Post by Lewis - A2A »

Here is the migration step by step for you; viewtopic.php?f=23&t=63788

thanks,
Lewis - A2A
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Truckermatt85
Airman
Posts: 12
Joined: 29 Jun 2016, 21:35

Re: Purchased products disappeared

Post by Truckermatt85 »

I've done the migration a while ago. I think the ones that aren't visible have hit their download limit.
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Lewis - A2A
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Re: Purchased products disappeared

Post by Lewis - A2A »

Hello,

can you give us some further information what what order is missing?

It'll be hard to hit the download limit unless you are downloading more often that normal instead of saving your software for safe keeping/back up.

thanks
Lewis - A2A
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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
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Re: Purchased products disappeared

Post by Lewis - A2A »

Just to bump this up
A2A Facebook for news live to your social media newsfeed
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