Download problems

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j.ghezzal
Airman Basic
Posts: 1
Joined: 27 Mar 2020, 16:09

Download problems

Post by j.ghezzal »

Good Afternoon,
I have a previous order that I am attempting to re-download, however the A2A website says this email is not registered. After creating an account, I still have no luck in finding the download link for this product. I can send the email confirmation email on request. Looking forward to your timely response.


Best Regards,
Muhamed Idriss

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Nick - A2A
A2A Captain
Posts: 13713
Joined: 06 Jun 2014, 13:06
Location: UK

Re: Download problems

Post by Nick - A2A »

Hello Muhamed and welcome.

If your previous order was downloaded from our old web store (i.e. prior to May 2018) please can you follow the steps in this pinned topic to have it transferred from your existing account to your new one.

Please bear in mind that the transfer process isn't automatic, but rather Lewis manually matches and transfer products, and in the process awards a few retrospective loyalty points towards any future purchases.

Thanks,
Nick
A2A Simulations Inc.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33266
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Download problems

Post by Lewis - A2A »

All updated with the store migrations as of the date and time of this post :)

thanks,
Lewis
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