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 Post subject: re-installing my order
PostPosted: Thu Nov 09, 2017 5:05 pm 
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Airman Basic

Joined: Wed Aug 16, 2017 1:59 pm
Posts: 5
Hi, I am trying to re-download the Cherokee180 (FSX) when I go to the store and check my order, there is no download link, I have tried following advice on the forums i.e. by checking in the directory - C:\Steam\steamapps\common\FSX\SDK\CoreUtilitiesKit\SimConnectSDK\LegacyInterfaces\FSX-XPACK then I am prompted to right click the "SimConnect.msi" and select "repair" . The problem is, the "SimConnect.msi" is missing. There are probably other issues as well, following a re-install of FSX-SE as I have had to re-install other payware programs such as ORBX etc. Last time I had similar problems was in August this year when Nick came to the rescue.
I think trying to get help on the A2A forums is a nightmare !! Hopefully somebody might see this post. Whatever happened to customer telephone support !!

Hope somebody can help,
Thanks,
Terryuk41


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PostPosted: Thu Nov 09, 2017 6:31 pm 
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A2A Captain
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Joined: Fri Jun 06, 2014 1:06 pm
Posts: 7418
Location: United Kingdom
Hello again Terryuk41 - hopefully between us, we'll be able to help again.

If you purchased the Cherokee from the A2A store, once you've logged in, click "My Account" at the top left of the screen, and this should take you to a listing of your previous orders. Clicking the "view" button for any these should take you to the "order information" page which includes download links.

Once you've successfully downloaded and installed the Cherokee, please let us know if you have any further issues. Your best bet if you have any problems with the order itself is to send a PM (personal message) to Lewis from A2A, though I'm sure he'll chip in before long too.

Regards,
Nick


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PostPosted: Fri Nov 10, 2017 5:22 am 
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A2A Lieutenant Colonel
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Joined: Sat Nov 06, 2004 11:22 pm
Posts: 28207
Location: Beccles, Suffolk, UK
Hello,

welcome to the forums, sorry you had issues in the past, can you please let me know the order number and I can get that checked and activated for you if need be.

thanks,
Lewis

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PostPosted: Fri Nov 10, 2017 9:00 am 
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Airman Basic

Joined: Wed Aug 16, 2017 1:59 pm
Posts: 5
Hi Lewis (and Nick). Thanks for getting back to me. My Order No. is 122681. Wed 16 August, 2017.
I think I need to reset Windows10 completely, I seem to be having multiple problems with FSX-SE generally. I have tried all other options.
What do you think would be the best way forward, do the windows reset and come back to you after, or do the download now and try and save it somehow ?

Regards,
Terry.


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PostPosted: Fri Nov 10, 2017 10:48 am 
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A2A Lieutenant Colonel
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Joined: Sat Nov 06, 2004 11:22 pm
Posts: 28207
Location: Beccles, Suffolk, UK
Hello Terry,

I've just reset your download so you can re-download. I cannot advise on the issue you experienced though as you haven't written what the exact issue is?

thanks,
Lewis

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A2A Youtube because a video can say a thousand screenshots,..
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PostPosted: Sat Nov 11, 2017 4:28 pm 
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Airman Basic

Joined: Wed Aug 16, 2017 1:59 pm
Posts: 5
Hi Lewis,
Thanks for sorting out my problem, I went to my account page, hit the 'view' button and there was the download link! which was missing before.
I bit the bullet and did a Windows10 complete reset, re-installed FSX-SE first, then re- downloaded A2A followed by the Cherokee 180 download which is flying like a dream!!
The difference between A2A aircraft and the default FSX aircraft is amazing. The lesson here of coarse, is try and hold back on all the aircraft and scenery add-ons that are available but that's difficult if not impossible to do because they do make a considerable difference and improvement to the whole simming experience.
Anyway, thanks again,
Regards, Terry.


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