Feb 2019 Upgrade Fails

Post any technical issues here. This forum gets priority from our staff.
new reply
kscheidegger
Airman Basic
Posts: 5
Joined: 08 Apr 2018

Feb 2019 Upgrade Fails

Post kscheidegger »

The 02/04/19 update is failing on all 3 of my A2A products. I get messages like this:

Unable to check for update, the server file failed to load. "http://a2asimulations.com/wyupdate/c172/wyserver.wys": The underlying connection was closed: An unexpected error occurred on a send.

The computer running FSX runs Windows XP SP3. Firefox is the default browser. AVG Antivirus is installed but turned off during this install.

Next, I tried to install with a USB drive on my Windows 10 computer, following the directions in viewtopic.php?f=23&t=57819 . The install program hung when it said it had to close another process to install the update, the process to be closed oddly being itself. I pressed the Close Process button but nothing happened from that point.

Any suggestions?

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 31045
Joined: 06 Nov 2004
Location: Beccles, Suffolk, UK
Contact:

Re: Feb 2019 Upgrade Fails

Post Lewis - A2A »

Hello,

is this a new download of the updater?

Can you please let us know which products it is failing on exactly for you.

thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

kscheidegger
Airman Basic
Posts: 5
Joined: 08 Apr 2018

Re: Feb 2019 Upgrade Fails

Post kscheidegger »

Lewis - A2A wrote:
12 Apr 2020, 06:03
Hello,

is this a new download of the updater?

Can you please let us know which products it is failing on exactly for you.

thanks,
Lewis - A2A
Tried a fresh download of https://www.a2asimulations.com/download ... _04_19.zip. No change. 'Error trying to save file: Error downloading "http://a2asimulations.com/wyupdate/c172/wyserver.wys": The underlying connection was closed: An unexpected error occurred on a send.'

I have the C172, C182, and Cherokee 180, and it gives the same error on all.

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 31045
Joined: 06 Nov 2004
Location: Beccles, Suffolk, UK
Contact:

Re: Feb 2019 Upgrade Fails

Post Lewis - A2A »

Hello,

has it ever worked for you in the past?

Is your AV Software blocking the update from happening?

thanks,
Lewis
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

kscheidegger
Airman Basic
Posts: 5
Joined: 08 Apr 2018

Re: Feb 2019 Upgrade Fails

Post kscheidegger »

Lewis - A2A wrote:
22 Apr 2020, 11:36
Hello,

has it ever worked for you in the past?

Is your AV Software blocking the update from happening?

thanks,
Lewis
I have installed earlier updates, but not this one. I have temporarily turned off my virus protection and firewall. No change.

I run FSX on a computer that still has Windows XP. I keep it around to run my old applications, some of which won't run on anything newer. Could that be a problem?

User avatar
Nick - A2A
A2A Captain
Posts: 11141
Joined: 06 Jun 2014
Location: UK

Re: Feb 2019 Upgrade Fails

Post Nick - A2A »

kscheidegger wrote:
23 Apr 2020, 20:07
I run FSX on a computer that still has Windows XP. I keep it around to run my old applications, some of which won't run on anything newer. Could that be a problem?
It could be. Bear in mind that mainstream support for Windows XP was terminated by Microsoft well over a decade ago and developers just aren't able to test on this platform. Windows XP doesn't support the latest cryptographic protocols that provide authentication and data encryption between PC's and servers which is likely to be the issue here.

You could try (re)installing the Microsoft .NET framework as described below, but I'm afraid there's no guarantee that this will resolve the issue.

https://docs.microsoft.com/en-us/dotnet ... windows-xp

Thanks,
Nick
A2A Simulations Inc.

new reply

Return to “C172 Trainer Tech Support”

Who is online

Users browsing this forum: No registered users and 10 guests