C172 order "cancelled"?

[Rumpel]

Hello,

yesterday, I bought the C172 for P3Dv4 and paid via PayPal. The payment has been confirmed by PayPal. On the "Orders" page in my account, it says however that the order has been cancelled ("Order #XXXXXX was placed on June 9, 2019 and is currently Cancelled"). There is also nothing available in the Download section.

I already wrote a mail to the support but didn't get a response. Do you have any ideas what to do?

Thanks in advance

[Nick - A2A]

Hello Rumpel and welcome.

Sorry that you've had a problem ordering from the A2A store. Unfortunately our store and forum have been suffering from some intermittent server problems this weekend, and this has probably caused the order cancellation you mention.

One of the guys will be in touch to investigate the issue as soon as possible. In the meantime, apologies for the inconvenience, and thanks for shopping with A2A.

Nick

[Mark - A2A]

Hello Rumpel,

Just a heads up, I have sent you a PM regarding your order. Once again, sorry for the inconvenience.

Kind regards,
Mark

[Rumpel]

Thanks for the fast support, now everything works fine!