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 Post subject: Download Problems
PostPosted: Fri Jul 01, 2011 4:17 pm 
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Airman Basic

Joined: Wed Mar 24, 2010 4:13 pm
Posts: 5
Don't you hate it when you get to your third and final attempt to download the product you have just purchased that the download fails about 1 Mb from completion after downloading (slowly) the first 260+ Mb of data. Now currently waiting to hear back so I can hopefully get to download the Captain Of The Ship add-on for my newly purchased B377. <sulk> :(


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 Post subject: Re: Download Problems
PostPosted: Fri Jul 01, 2011 4:51 pm 
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Master Sergeant

Joined: Sat Nov 14, 2009 1:25 am
Posts: 1018
They updated the files on the server earlier due to an installer issue. If your download was running then it is possible they removed the file.

Best regards,
Robin.

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A2A/AccuSim. 'nuff said!


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 Post subject: Re: Download Problems
PostPosted: Fri Jul 01, 2011 6:33 pm 
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A2A General
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Joined: Wed Feb 11, 2004 12:55 pm
Posts: 10105
Location: USA
Blitzer,

I did a search in the store based on your email address and can see you have downloads left. If you ever run out, just email support[at]a2asimulations.com

Scott.

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A2A Simulations Inc.


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 Post subject: Re: Download Problems
PostPosted: Fri Jul 01, 2011 8:33 pm 
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Airman

Joined: Tue Feb 24, 2009 4:59 pm
Posts: 15
I got COTS okay, but the 377 stopped at 94% and wouldn't resume. Seems the page for the download closed on my IDM program while downloading:

Image

I don't seem to have any remaining downloads on my account, although that was the first attempt.


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 Post subject: Re: Download Problems
PostPosted: Fri Jul 01, 2011 9:37 pm 
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A2A General
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Joined: Wed Feb 11, 2004 12:55 pm
Posts: 10105
Location: USA
griphos, all reset.

Scott.

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A2A Simulations Inc.


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 Post subject: Re: Download Problems
PostPosted: Fri Jul 01, 2011 10:09 pm 
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Airman

Joined: Tue Feb 24, 2009 4:59 pm
Posts: 15
Thanks very much. I bet you guys don't get any sleep when there's a new release! Hope this one does well for you. I've really been looking forward to it. You do amazing work.


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 Post subject: Re: Download Problems
PostPosted: Sat Jul 02, 2011 11:11 am 
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Airman Basic

Joined: Wed Mar 24, 2010 4:13 pm
Posts: 5
Scott - A2A wrote:
Blitzer,

I did a search in the store based on your email address and can see you have downloads left. If you ever run out, just email support[at]a2asimulations.com

Scott.


Hi Scott,

I had already sent a request for my download allowance to be reset when I posted my message - Lewis must have reset this before you saw this post. I'm happy to say the issue is now resolved and the B377 is now installed along with COTS - just about to load it up now and attempt my first flight. :)

Thank you for your help. ;-)

Paul


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 Post subject: Re: Download Problems
PostPosted: Tue Jul 12, 2011 11:24 am 
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Airman Basic

Joined: Tue Jul 12, 2011 11:20 am
Posts: 4
Location: UK
I purchased this product from the flightsim store (http://www.flightsimstore.com), and i have the same issue, the zip file downloads but is corrupt when you try to open it. I have emailed customer support to no avail, no email reply, no contact :cry: i hope they reload the file on the server as im using my download attempts up trying to get this.

Gordy
UK

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Gordon B
UK RAF


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 Post subject: Re: Download Problems
PostPosted: Tue Jul 12, 2011 7:30 pm 
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A2A General
User avatar

Joined: Wed Feb 11, 2004 12:55 pm
Posts: 10105
Location: USA
gordonb,

Flightsim is usually pretty responsive to customer support. If you don't hear anything in the next 24 hrs, PM me here your order number and last name and we'll take care of it.

Scott.

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A2A Simulations Inc.


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 Post subject: Re: Download Problems
PostPosted: Wed Jul 13, 2011 10:00 am 
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Airman
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Joined: Mon Oct 06, 2008 10:52 pm
Posts: 26
The flightsim store have re-uploaded the file, I also had the same issue, and can say all is good now


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 Post subject: Re: Download Problems
PostPosted: Wed Jul 13, 2011 1:21 pm 
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Airman Basic

Joined: Tue Jul 12, 2011 11:20 am
Posts: 4
Location: UK
Hi Meatycus,

It looks like they have uploaded a new file, i have managed to download it today. WOW what a fantastic product A2A has produced, yet another bench mark for the competition to strive to. Thank you for your help Meatycus and to A2A, please keep producing fantastic aircraft and Acusim addons.

Gordon
UK
:P

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Gordon B
UK RAF


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 Post subject: Re: Download Problems
PostPosted: Sun Aug 28, 2011 6:01 am 
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Airman Basic

Joined: Sun Aug 28, 2011 5:58 am
Posts: 1
I just bought it B377 + COTS and all my files are corrupt. I bought it from a2a sim store. My main b377 download remaining 0 yet i don't have the prdocut. COTS only 1 download remaining still corrupt. File just stuck while downloading. What can i do now?


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 Post subject: Re: Download Problems
PostPosted: Mon Aug 29, 2011 2:33 pm 
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A2A Lieutenant Colonel
User avatar

Joined: Sat Nov 06, 2004 11:22 pm
Posts: 5090
Location: Lowestoft Suffolk UK
Fire me a PM with your email address used on the store and ill track down your downloads and reset.

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