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 Post subject: Charged twice for B377
PostPosted: Wed Jun 04, 2014 4:55 pm 
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Airman Basic

Joined: Wed Jun 04, 2014 1:17 pm
Posts: 4
Jan 25, 2012 Payment To
A2A Simulations Inc.

Completed
Details Payment To A2A Simulations Inc. 8FD36262V4114523S -$59.98 $0.00 -$59.98 USD

Select record 2 Jan 25, 2012 Payment To
A2A Simulations Inc.

Completed
Details Payment To A2A Simulations Inc. 45Y93646D8729691E -$59.98 $0.00 -$59.98 USD

Hello my name is Larry Scott and this is the second time I 'am trying to get this product. My first order about an hour ago was Order#65840 and PayPal transaction code(8FD36262V4114523S) Payment Status: Completed Amount: 59.98 USD for B377 Captain add-on. I tried to use a download manger I have, but it kept stopping and losing my connection feed. Before I knew it my three times for each product download was up and I never received downloads. I tried to download again and I was given another Order#65841 and PayPal transaction code(45Y93646D8729691E) Payment Status: Completed Amount: 59.98 USD
The statement at the top shows the Paypal transactions for the two orders. I can send you my PayPal order history it you need it. Paypal took out $59.98 twice on two different orders for the same product. I wrote under "Comments" about my problem, but never received a response. I know this is my fault in some ways, but I didn't mean to order the product twice and I am not sure really what happen, but I was charged twice for the one product. I forgot about this problem for along time, but decided to buy another of your wonderful plane( Cherokee 180) and called up my orders and realized I had not resolve this problem yet!
I was hoping I could get the Cherokee 180 in exchange for the second payment of $59.98 and call it even . Kind Sir I hope you can resolve this for me. You guys are tops in the sim business and I love the work and detail put in your products. Please e-mail or phone me if you have any questions. My phone #541-761-5188.

Thank You
Larry Neill Scott


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PostPosted: Sun Jun 08, 2014 8:06 pm 
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A2A General
User avatar

Joined: Wed Feb 11, 2004 12:55 pm
Posts: 15041
Location: USA
Larry,

Check PM.

Scott.

_________________
A2A Simulations Inc.


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PostPosted: Tue Jun 10, 2014 12:55 am 
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Airman Basic

Joined: Wed Jun 04, 2014 1:17 pm
Posts: 4
Hello Scott-A2A

I read your e-mail and I am registered with Paypal. I called Paypal and they vertified the double payment on Jan. 25,20014 for $59.98 and that I was registered. I noticed on your PM my email address shows "bluemax@oigp.ne ", that is not right, my email address is " bluemax@oigp.net.I am not sure if that is the reason it does not show me registered? Anyway maybe you can retry with Paypal , possible the wrong email address was used. Paypal recommended that I sent you guys a " Money request invoice" for you to refund the $59.98 to my account with paypal. I will wait on what to do until I hear back from you Scott. What I would like to do if you confirm the overpayment is get the Cherokee 180 for fsx from you guys and call it even, but I am not sure if you can do that. Scott you can call me a my personal phone number if you like 541-761-5188 if that will help. Please contact me soon as you can I want to get this resolved. A2a simulations products are top of the line and you guys run a tight ship.

Thank You
Larry Scott

PS Scott let me know if I need to use the Money request invoice or what.
Scott I tried to use PM but it tells me I am trying to sent too many recipients, so I use new Topic.


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PostPosted: Wed Jun 11, 2014 3:36 pm 
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A2A General
User avatar

Joined: Wed Feb 11, 2004 12:55 pm
Posts: 15041
Location: USA
Larry,

Just check Skype. You should have already received the payment.

Scott.

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A2A Simulations Inc.


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