How to re-download previously purchased products
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- Airman First Class
- Posts: 53
- Joined: 28 May 2014, 22:45
How to re-download previously purchased products
I need a hand in resolving my situation - I purchased the Piper Cub J3 Silver edition with the accusim bundle back in 2014 - Unfortunately about 4 months ago I suffered a hard drive failure and as luck would have it- I had not backed-up the original zip file for the Cub. On my accounts ( I have two for some unknown reason - other than old age when signing in - must have created a new one by mistake) I can access past purchases - but the J3 Cub is not displayed. I have sent Support and Sales at A2A several emails of my receipt and repeatedly asked for guidance on how to access this purchase, but so far no luck. Is there any other avenue I can pursue to get support from this company? It seems the purchase history displayed only showed the last purchased item for each account and the 'View All" button does not display any older purchases - Any help or guidance would be appreciated because I enjoyed the Cub but don't really want to purchase it again - Thanks in Advance
Re: How to re-download previously purchased products
Hi.
Send a PM to Lewis A2A with your email addresses and order numbers.
Cheers Chris
Send a PM to Lewis A2A with your email addresses and order numbers.
Cheers Chris
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- Airman First Class
- Posts: 53
- Joined: 28 May 2014, 22:45
Re: How to re-download previously purchased products
Thanks very much - will do so at my next break - tried the support and sales email but no joy - didn't think about PM - so appreciate the directionspeedy70 wrote:Hi.
Send a PM to Lewis A2A with your email addresses and order numbers.
Cheers Chris
Re: How to re-download previously purchased products
Hi
Support is always on this forum because all the members can help as well as A2A staff.
You need to PM Lewis A2A.
Cheers Chris
Support is always on this forum because all the members can help as well as A2A staff.
You need to PM Lewis A2A.
Cheers Chris
- Lewis - A2A
- A2A Lieutenant Colonel
- Posts: 33284
- Joined: 06 Nov 2004, 23:22
- Location: Norfolk UK
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Re: How to re-download previously purchased products
Hey,
no PM yet you can also post your order numbers here and I can activate them if they need it.
thanks,
Lewis
no PM yet you can also post your order numbers here and I can activate them if they need it.
thanks,
Lewis
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- Airman First Class
- Posts: 53
- Joined: 28 May 2014, 22:45
Re: How to re-download previously purchased products
Lewis - A2A wrote:Hey,
no PM yet you can also post your order numbers here and I can activate them if they need it.
thanks,
Lewis
Sure - here is the order number Order Number: 86783 - I appreciate the support
Jay
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- Airman First Class
- Posts: 53
- Joined: 28 May 2014, 22:45
Re: How to re-download previously purchased products
Thanks for all the help, especially since everyone is at Oshkosh.... Back in the Piper having a blast
Sent from my iPad using Tapatalk
Sent from my iPad using Tapatalk
- Lewis - A2A
- A2A Lieutenant Colonel
- Posts: 33284
- Joined: 06 Nov 2004, 23:22
- Location: Norfolk UK
- Contact:
Re: How to re-download previously purchased products
happy flying!
cheers,
Lewis
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