charges for 2nd download?
charges for 2nd download?
Hello gentlemen...........I need to re-download my 3D lights redux because the files were lost in an emergency re-format or my PC.........is it true that I have to pay a fee to re-download?...I went to the "store" site but I am unable to download even though it states I have numerous D/Ls waiting......and when I follow the instructions it wants to charge my credit card again...............(?).......any help would be appreciated........by the way, life without REDUX, is truly dark........THANXXXXXXX
- CodyValkyrie
- VIP Partner
- Posts: 4560
- Joined: 16 Feb 2007, 03:27
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Re: charges for 2nd download?
Scott should be along before too long and should sort you out mate.
Cheers,
-Cody
Cheers,
-Cody
- Scott - A2A
- A2A General
- Posts: 16839
- Joined: 11 Feb 2004, 12:55
- Location: USA
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Re: charges for 2nd download?
Cappy205,
We have never charged a customer for re-activating a download - we're happy to be here as a reliable backup for any A2A files.
As of this morning, we're all caught up on customer support emails. If for some reason you have not received a response, PM me here.
Scott.
We have never charged a customer for re-activating a download - we're happy to be here as a reliable backup for any A2A files.
As of this morning, we're all caught up on customer support emails. If for some reason you have not received a response, PM me here.
Scott.
A2A Simulations Inc.
Re: charges for 2nd download?
Hey Scott.............No luck yet.............Order # 81250 at the FlightSim Pilot Shop........it still asks me for my credit card info when I click to re-activate link..sorry to be a bother....Thanks.
- Scott - A2A
- A2A General
- Posts: 16839
- Joined: 11 Feb 2004, 12:55
- Location: USA
- Contact:
Re: charges for 2nd download?
Ah, ok, you are speaking about another shop, not the A2A shop...
I just emailed you the installer.
Scott.
I just emailed you the installer.
Scott.
A2A Simulations Inc.
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