Download problem with the Connie:

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rodney.lackey
Airman
Posts: 13
Joined: 03 Mar 2017, 15:27

Download problem with the Connie:

Post by rodney.lackey »

I ordered the Connie (P3D Professional) earlier this morning. When I attempted to download it, nothing happened. The zip file is NOT in my downloads folder. I notified customer service but have heard nothing as of this time (10:45 EDT). I'm posting here because the help I received with earlier "newbie" questions with the T-6 meant that I had no questions when I purchased the Comanche. Now, I'd like to try the Connie.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
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Re: Download problem with the Connie:

Post by Lewis - A2A »

Hello,

not sure who you emailed but all support is here on the forums. So posting what the correct thing to do and happy to help get you up and flying.

Can you let me know your order number?
What is your store account?
Have you tried a re-download or to check your browser to check where you downloaded the last file too?

thanks,
Lewis
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rodney.lackey
Airman
Posts: 13
Joined: 03 Mar 2017, 15:27

Re: Download problem with the Connie:

Post by rodney.lackey »

Thanks for your response. The order number is 121564. I don't see any other numbers on the invoice. I tried to re-download, but the website said that I had zero. (There was a customer service hyperlink that I emailed, but I guess that is obe'd. Many thanks!

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
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Re: Download problem with the Connie:

Post by Lewis - A2A »

Okie dokie, all sorted for you and ready to rock on the store. I've reset the counter for you, normally it'd only reset to 0 after one attempt if using one of the old download managers from the 56k days. I would not recommend the use of one of those today.

thanks,
Lewis
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rodney.lackey
Airman
Posts: 13
Joined: 03 Mar 2017, 15:27

Re: Download problem with the Connie:

Post by rodney.lackey »

Hi, Lewis,

I went to the record on the A2A store site and attempted to re-download, because the record indicated that a download was available. When I attempted to download, there was no pupup as indicated in the directions (so I couldn't do "save to disk), nothing happened, and the computer then said that the item was voided.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Download problem with the Connie:

Post by Lewis - A2A »

Hello,

what are you using to download, which browser?

thanks,
Lewis
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A2A Youtube because a video can say a thousand screenshots,..
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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Download problem with the Connie:

Post by Lewis - A2A »

I've just reset the download for you. I'd recommend using a different browser to what you where using as something on your system possibly a browser or browser add-on is tripping the security on the download locking you out.

thanks,
Lewis
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A2A Youtube because a video can say a thousand screenshots,..
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rodney.lackey
Airman
Posts: 13
Joined: 03 Mar 2017, 15:27

Re: Download problem with the Connie:

Post by rodney.lackey »

Google Chrome

rodney.lackey
Airman
Posts: 13
Joined: 03 Mar 2017, 15:27

Re: Download problem with the Connie:

Post by rodney.lackey »

Lewis - OK & thanks again. I'll try a different browser. Darn, I'd been looking forward to playinh with the Connie today. I'll report back in a few minutes!

rodney.lackey
Airman
Posts: 13
Joined: 03 Mar 2017, 15:27

Re: Download problem with the Connie:

Post by rodney.lackey »

Lewis, The Connie is sitting on the ramp at Newport News (VA) International. You nailed the problem! I have Avast as a security system and it was blocking the download from Google Chrome. I'm sorry to take up you time. My only excuse is that I'm 70 and not a teenager so I'm not as computer savvy as when we had 5-1/4 inch disks! Again, my sincere thanks!

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