No download link

Post any technical issues here. This forum gets priority from our staff.
new reply
jdenney
Airman Basic
Posts: 3
Joined: 09 Feb 2019, 15:21

No download link

Post by jdenney »

Hello!

I purchased the Bonanza yesterday from the A2A store, and do not have a download link available in my store account. Under "downloads" tab it says "no downloads available yet". Under the "orders" tab I can see the details of my order, but again, no link to download.

Thanks! If this is a repeat post, I apologize, it didn't appear my previous attempt at a topic posted...

James

User avatar
Nick - A2A
A2A Captain
Posts: 13734
Joined: 06 Jun 2014, 13:06
Location: UK

Re: No download link

Post by Nick - A2A »

Hello James and welcome to the A2A forums.

Sorry to hear that you've had some trouble downloading the product. Is the email address in your forum profile the same as the one you used for the store?

Thanks,
Nick

jdenney
Airman Basic
Posts: 3
Joined: 09 Feb 2019, 15:21

Re: No download link

Post by jdenney »

Hi Nick!

Yes, the email address is the same for the forum/store...thanks!

-James

User avatar
Nick - A2A
A2A Captain
Posts: 13734
Joined: 06 Jun 2014, 13:06
Location: UK

Re: No download link

Post by Nick - A2A »

Okay, thanks James.

I'm afraid I don't have access to the store accounts myself, but I've flagged up your post to Lewis so that he can look into it.

In the meantime, it may be worth just rechecking those download links if you haven't already, just in case something got held up with the e-commerce system.

Kind regards,
Nick

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: No download link

Post by Lewis - A2A »

Hello James,

can you please let me know the order number or PM me your email address you use on the store so I can find out whats happening.

thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: No download link

Post by Lewis - A2A »

Managed to find the order thanks to Nick and got that all fixed for you, sorry for the issue.

thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

jdenney
Airman Basic
Posts: 3
Joined: 09 Feb 2019, 15:21

Re: No download link

Post by jdenney »

Thanks so much for the prompt response..that did the trick!

-James

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: No download link

Post by Lewis - A2A »

Happy flying in the virtual skies 8)

Myself, Nick and the community are here should you have any tech issues, simply want some advice or tales to tell of your flying adventures.

thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

new reply

Return to “Bonanza Tech Support”

Who is online

Users browsing this forum: No registered users and 7 guests