bonanza 35 Air file error

[Tom Ballew]

Windows will not defrost: ^(

Received the following:

Sorry, an error has occurred.

The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.

Downloaded another zip file and turned off antivirus but no joy... Help needed

[Scott - A2A]

So when you select and load the airplane, this is the error you get? Have you tried re-installing?

[Tom Ballew]

Yes... However, still no joy.
Note: also using chase plane.
Re-downloaded Zip file from my A2A account but new zip still failed to defrost plane windows. All other functions work well including GTN-750.

[Caldemeyn]

I don't understand, you have a problem with the plane not installing due to an airfile corruption ? Or defogging windows while inside the plane ? Have you opened cabin air valves, a side window, a door ? Using any weather engines ? Whats is the OAT and how many people inside ?

[Nick - A2A]

Hello Tom,

Yes, please can you clarify exactly when it is you're seeing this error message?

Also, if you can let us know what host simulator and operating system you're using, it'll be easier to provide assistance.

Thanks,
Nick

[Tom Ballew]

The plane conditions:

1-Installs just fine into A2A file.
2-No passenger, single pilot.
3-Vents and door open.
4-Defrost on.
5-Outside views clear.

Inside views all windows are fogged. No joy:^(

[Tom Ballew]

Additionally information: Host operating system is Prepar3D_v4_Academic_4.2.21.24048

[Nick - A2A]

Tom,

Please can you try installing the recent update as described here. Nothing had specifically been changed to address the issue you're reporting, but it may correct an issue with file integrity if you already had other A2A products installed.

Thanks,
Nick

[Blitzer]

Are you also starting your sim with the original P3D default flight or have you create a new default flight using an add-on aircraft, e.g. an A2A airplane?
If so it may be worth reverting to the "normal" default flight before loading the Bonanza. HTH

Paul

[Scott - A2A]

If you remove the windshield.dll, all windows will be fogged so this has something to do with an underlying system not working.

Scott.

[Nick - A2A]

In which case it may be worth checking that anti-virus software or similar hasn't 'quarantined' the windshield.dll or indeed any other parts of the installation.

Please can you let us know any AV/security utilities in use, and if possible reinstall with them disabled.

Thanks,
Nick