crash when pressing zoom out on GPS after 2 hours of flight

Post any technical issues here. This forum gets priority from our staff.
new reply
David B
Airman Basic
Posts: 5
Joined: 14 Jun 2016, 17:55

crash when pressing zoom out on GPS after 2 hours of flight

Post by David B »

I just had crash running prepar3d v4 on
intel core i5-6600 cpu @3.30GHz with an nvidia GeForce GTX 950

Also running Active Sky for prepar3d with cloud art

This happened 3 out of 4 runs each crash was associated with pressing the reduced magnification on the stock GPS in the A2A Cessna 182
I will also post this on the prepar3d forums.

Description
Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

Problem signature
Problem Event Name: BEX64
Application Name: Prepar3D.exe
Application Version: 4.0.28.21686
Application Timestamp: 594a7255
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.14393.0
Fault Module Timestamp: 578997b5
Exception Offset: 000000000006ea1e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2aeb
Additional Information 2: 2aebed7f3db4d26c089fa8e8b46ab660
Additional Information 3: 66c5
Additional Information 4: 66c570f84984996c51b7f51e81dd7120

Extra information about the problem
Bucket ID: 0064855b162e50a43b00f15c8fd36468 (116404590672)

thanks hope this helps.

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: crash when pressing zoom out on GPS after 2 hours of fli

Post by Lewis - A2A »

Looking at the faulting module and your description it does sound like a P3D platform crash.

thanks,
Lewis
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

David B
Airman Basic
Posts: 5
Joined: 14 Jun 2016, 17:55

Re: crash when pressing zoom out on GPS after 2 hours of fli

Post by David B »

Lewis - A2A wrote:Looking at the faulting module and your description it does sound like a P3D platform crash.

thanks,
Lewis
Thanks for the info, I am not as well versed as some on the forum about reading these error reports I have posted this on the prepar3d forum as well. I was able to do a complete flight I just avoided messing with the gps too much.

A huge Thank You to you and the rest of the A2A team for putting so much work into getting these planes set up for Prepar3d V4. A2A will always be my first choice for aircraft.

User avatar
Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: crash when pressing zoom out on GPS after 2 hours of fli

Post by Lewis - A2A »

Its quite easy to read, essentially you can ignore a bunch of it and concentrate on the parts it lists a directory. For example;
Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
coupled with the next one;
Fault Module Name: ucrtbase.dll
Would point towards a platform or system issue. What I tend to do is just google the latter one if its a dll that is not one of ours. Though not all results will be relevant they will all tend to give a rough idea of the issue. In this case its sounds like some C++ dll part within P3D itself is throwing a bit of a fit for you.

FYI you can sometimes get around such errors though, so try a new flight, not a saved one and see how you get on.

thanks,
Lewis
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat

new reply

Return to “C182 Skylane Tech Support”

Who is online

Users browsing this forum: No registered users and 7 guests