Hello All,
I have been emailing the [email protected] mailbox a few times over the last few days with an issue regarding the download of software that I purchased at the old website in May 2017. I have recently rebuilt my PC and need the latest version of the C172 Trainer to install with my new install of P3D v4.3.
I have also filled out a web form to transfer the old account onto the new website.
I've had no response and five days later, I still can't use the software or download it!
Your products are excellent and second to none. I don't want to bad mouth your service. Please will someone respond and assist with the download? My details and order number can be found in the Support mailbox.
Many thanks in advance.
Tom
Old Website - New Download....
- Nick - A2A
- A2A Captain
- Posts: 13774
- Joined: 06 Jun 2014, 13:06
- Location: UK
Re: Old Website - New Download....
Hello Tom,
Sorry you've been waiting, but in common with a lot of companies we don't run an email support service. The email address you mention is quite an old one which isn't linked on the website as far as I'm aware.
However, you've done exactly the right thing by posting on the forums. Lewis manually transfers account from the old web store to the new one and sometimes there may be a wait of a few days. However, delays are quite often caused because customers don't register an account on the new store before completing the form.
Please can you confirm if you've already done this?
Thanks,
Nick
Sorry you've been waiting, but in common with a lot of companies we don't run an email support service. The email address you mention is quite an old one which isn't linked on the website as far as I'm aware.
However, you've done exactly the right thing by posting on the forums. Lewis manually transfers account from the old web store to the new one and sometimes there may be a wait of a few days. However, delays are quite often caused because customers don't register an account on the new store before completing the form.
Please can you confirm if you've already done this?
Thanks,
Nick
Re: Old Website - New Download....
Hi Nick,
Thanks for the response. I can confirm that I do have a new account on a2asimulations.com
Thanks for your help.
Tom
Thanks for the response. I can confirm that I do have a new account on a2asimulations.com
Thanks for your help.
Tom
- Nick - A2A
- A2A Captain
- Posts: 13774
- Joined: 06 Jun 2014, 13:06
- Location: UK
Re: Old Website - New Download....
Okay, thanks for confirming Tom.
I'll drop Lewis a message asking him to look into this.
Best regards,
Nick
I'll drop Lewis a message asking him to look into this.
Best regards,
Nick
- Lewis - A2A
- A2A Lieutenant Colonel
- Posts: 33300
- Joined: 06 Nov 2004, 23:22
- Location: Norfolk UK
- Contact:
Re: Old Website - New Download....
Hello,
please can you double check the information filled out on the form and fill it out again. If it was skipped it will have been because either there was no new account to move too, no old orders to move or a spelling mistake, we have had a few of those too.
thanks,
Lewis - A2A
please can you double check the information filled out on the form and fill it out again. If it was skipped it will have been because either there was no new account to move too, no old orders to move or a spelling mistake, we have had a few of those too.
thanks,
Lewis - A2A
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