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 Post subject: no download link
PostPosted: Fri Sep 07, 2012 11:34 am 
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Airman Basic

Joined: Mon Nov 15, 2004 10:41 pm
Posts: 4
I have to post this complain because I sent five mails to A2A shop service and have not received any help.

I purchased the plane. Start downloading, but the the download frozed when was 72%.

I tried to start again, and found out that the link has expired.....so I cannot get the plane.
Hope, somobody from A2A simulations will help me, and send again a download link, as I have asked for five times to the service department.

Thank you


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 Post subject: Re: no download link
PostPosted: Fri Sep 07, 2012 12:07 pm 
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Senior Airman

Joined: Sun Feb 05, 2012 8:03 am
Posts: 187
Location: Oslo/No
Albatros, I am sure someone will help you out with this one.

You say you have sent 5 email, but not have recieved an answer. The aircraft was released on Tuesday and now it is Friday, which tells you have sent more than one mail every day(if you bought it on Tuesday). You have to be a bit patient, you will for sure get an answer.


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 Post subject: Re: no download link
PostPosted: Fri Sep 07, 2012 6:08 pm 
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A2A General
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Joined: Wed Feb 11, 2004 12:55 pm
Posts: 14783
Location: USA
Albatros, PM Lewis or I so we can check your order. The servers have been trouble free, but we can send you an alternate link if there is some odd issue between you and them.

Scott.

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A2A Simulations Inc.


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 Post subject: Re: no download link
PostPosted: Sat Sep 08, 2012 4:53 am 
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A2A Lieutenant Colonel
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Joined: Sat Nov 06, 2004 11:22 pm
Posts: 26740
Location: Beccles, Suffolk, UK
Hello Albatross,

you did indeed send lots of emails, however they were all within a small amount of time 8hours?

Please remember we are a business and so work on a standard 48hr turnaround on emails, though I personally aim for a 24hr turnaround and make sure the inbox is clear on a daily basis.

I activated the downloads for you within 24hrs and sent you a reply also suggesting against the use a download manager which do not work with the store and is the cause of the download errors you received,

thanks,
Lewis

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 Post subject: Re: no download link
PostPosted: Sat Sep 08, 2012 10:58 am 
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Senior Master Sergeant
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Joined: Sun Sep 20, 2009 1:28 pm
Posts: 2251
I've never had a problem downloading from your store with a download manager, Lewis... your server even supports resuming a failed download.


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 Post subject: Re: no download link
PostPosted: Sat Sep 08, 2012 12:14 pm 
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A2A Lieutenant Colonel
User avatar

Joined: Sat Nov 06, 2004 11:22 pm
Posts: 26740
Location: Beccles, Suffolk, UK
Not all download managers are the same Bruce, the majority will not work so its adviseable to not use them.

_________________
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A2A Youtube because a video can say a thousand screenshots,..
My twitter for my own twitter and random A2A insights
My Twitch for my own twitch live streaming


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